FAQ
Website Navigation:
How do I view building documents or submit a work order?
Please log in and you will be taken directly to the Tenant Services dashboard where you can access these features.
Amenities:
Do you have a shuttle?
Yes, we have private shuttle service to and from North and South stations Monday through Friday.
Do you have FedEx or UPS Drop Box locations? If so, where are they located?
Yes. Please follow the link for the nearest drop off locations to Tower Point:
* FedEx
UPS
*Please note a FedEx Drop Box is located outside of the rear entrance of the building
Is there a conference room located in the building that we can use?
There is no conference room in the building, but please utilize the resource schedule or reach out to Ashley Medrano at amedrano@northwoodoffice.com to reserve outside patio space or the first floor amenity space.
Can we reserve outdoor public space to host a company event?
Yes. Please use the resource schedule or e-mail amedrano@northwoodoffice.com
Are there grills located in the parks to use for company events?
No, there are not grills available, but they can be rented with approval from the management office and a fire safety plan submitted. Please contact Ashley Medrano for details.
Is there a lactation room in the building?
Not at this time.
Deliveries & Moves:
Can we have furniture or appliances delivered during business hours? If not, what hours are acceptable?
All deliveries must take place either before 7:30 a.m. or after 5:30 p.m., Monday-Friday, and are permitted anytime over the weekend.
What do I do if I have to move any large items in or out of my space?
Advise the people moving that this can only be done before or after business hours. Enter a work order to have the elevators padded if necessary. Inform your property management team so they can let security know of the move and grant access to your space if need be.
Emergency Response:
What is the Emergency Response protocol?
Please reach out to your Property Management team for details regarding Emergency Response protocols.
Heating & Cooling:
Can our employees use space heaters?
Space heaters are against fire code and can result in a fine from the fire department. Please submit a work order for the HVAC technician if heating/cooling conditions need to be adjusted in your space.
Janitorial Issues:
What should I do if have a janitorial issue?
Please enter a work order in the system. The work order will go directly to the janitorial supervisor and property management will be notified. The work order system will also have record of any recurring issues. Please contact your property management team if you would prefer for them to address your concern with the cleaning company.
Parking:
Can my employees park in the two hour parking spaces if they will be here for less than two hours?
The visitor parking spaces are designated for guests of the tenants and not employees.
Are employees allowed to leave their cars in parking lots overnight? If so, what information do I need to provide and how long can it be left in the parking lot?
Please contact your property management team to discuss the duration of your request.
Telecommunications:
Who do I contact if my cable/telephone vendor needs to access the buildings telecom closet?
Please schedule through your property management team.
Waste & Recycling:
What should I do with trash that cannot fit in our regular bins?
All boxes need to be broken down and labeled as trash. Additional trash bags can also be labeled as trash. Trash labels are provided by the cleaning company. If you need additional labels, please enter in a work order.
Pets:
Can I bring my pet to work?
Pets are not permitted in the building at any time, whether during or after business hours.
Security:
Who do I call if I lock myself out of my office?
Please contact our security supervisor at 617-610-7919.
Does our building have a Lost and Found?
Yes, please contact our security supervisor at 617-610-7919 or TowerPointSecurity@nesecurity.com.
How do I view building documents or submit a work order?
Please log in and you will be taken directly to the Tenant Services dashboard where you can access these features.
Amenities:
Do you have a shuttle?
Yes, we have private shuttle service to and from North and South stations Monday through Friday.
Do you have FedEx or UPS Drop Box locations? If so, where are they located?
Yes. Please follow the link for the nearest drop off locations to Tower Point:
* FedEx
UPS
*Please note a FedEx Drop Box is located outside of the rear entrance of the building
Is there a conference room located in the building that we can use?
There is no conference room in the building, but please utilize the resource schedule or reach out to Ashley Medrano at amedrano@northwoodoffice.com to reserve outside patio space or the first floor amenity space.
Can we reserve outdoor public space to host a company event?
Yes. Please use the resource schedule or e-mail amedrano@northwoodoffice.com
Are there grills located in the parks to use for company events?
No, there are not grills available, but they can be rented with approval from the management office and a fire safety plan submitted. Please contact Ashley Medrano for details.
Is there a lactation room in the building?
Not at this time.
Deliveries & Moves:
Can we have furniture or appliances delivered during business hours? If not, what hours are acceptable?
All deliveries must take place either before 7:30 a.m. or after 5:30 p.m., Monday-Friday, and are permitted anytime over the weekend.
What do I do if I have to move any large items in or out of my space?
Advise the people moving that this can only be done before or after business hours. Enter a work order to have the elevators padded if necessary. Inform your property management team so they can let security know of the move and grant access to your space if need be.
Emergency Response:
What is the Emergency Response protocol?
Please reach out to your Property Management team for details regarding Emergency Response protocols.
Heating & Cooling:
Can our employees use space heaters?
Space heaters are against fire code and can result in a fine from the fire department. Please submit a work order for the HVAC technician if heating/cooling conditions need to be adjusted in your space.
Janitorial Issues:
What should I do if have a janitorial issue?
Please enter a work order in the system. The work order will go directly to the janitorial supervisor and property management will be notified. The work order system will also have record of any recurring issues. Please contact your property management team if you would prefer for them to address your concern with the cleaning company.
Parking:
Can my employees park in the two hour parking spaces if they will be here for less than two hours?
The visitor parking spaces are designated for guests of the tenants and not employees.
Are employees allowed to leave their cars in parking lots overnight? If so, what information do I need to provide and how long can it be left in the parking lot?
Please contact your property management team to discuss the duration of your request.
Telecommunications:
Who do I contact if my cable/telephone vendor needs to access the buildings telecom closet?
Please schedule through your property management team.
Waste & Recycling:
What should I do with trash that cannot fit in our regular bins?
All boxes need to be broken down and labeled as trash. Additional trash bags can also be labeled as trash. Trash labels are provided by the cleaning company. If you need additional labels, please enter in a work order.
Pets:
Can I bring my pet to work?
Pets are not permitted in the building at any time, whether during or after business hours.
Security:
Who do I call if I lock myself out of my office?
Please contact our security supervisor at 617-610-7919.
Does our building have a Lost and Found?
Yes, please contact our security supervisor at 617-610-7919 or TowerPointSecurity@nesecurity.com.
